Knowledge Base
Interaction Insight Corp
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The process mediaserver has malfunctioned on recorder...
Alert Code: 10 The process mediaserver has malfunctioned on recorder. Secondary systems may temporarily behave unexpectedly. No data loss or user intervention is expected. Solution: This alert indicates that MediaWorks Plus (audio playback) ...NICE Inform - Internet Explorer out of support | Switch to Microsoft Edge
The current versions of NICE Inform (9.1 and 10) both support the latest version of Microsoft Edge which is the path forward when Internet Explorer is no longer supported. You need to be running Inform version 9.1 with the latest Update Pack. To use ...Red Box Quantify - Software Temporary License Expired / Recorder Not Licensed
Why Licensing Has Become Invalidated There are multiple reasons why a license would break. Doing any of the following makes the software think that the server has been cloned without permission. If the license breaks, we must sign the license ...IE 11 End of Support & Guidance to Migration to Microsoft Edge for Red Box Quantify
Note: For instructions on how to configure Microsoft Edge for IE Compatibility Mode, see this document link. Product Bulletin In August 2020, Microsoft gave 12 months’ notice that Internet Explorer (IE) 11 would no longer be supported by Microsoft ...Resolve Slow Playback Response in MediaWorks Plus
If playback of calls in MediaWorks Plus takes a really long time to start it could be due to your Anitivirus program attempting to scan the audio file first before releasing it to the player. Navigate to “Playback -> Audio Player Options” Select ...
Popular Articles
Resolve Slow Playback Response in MediaWorks Plus
If playback of calls in MediaWorks Plus takes a really long time to start it could be due to your Anitivirus program attempting to scan the audio file first before releasing it to the player. Navigate to “Playback -> Audio Player Options” Select ...NICE Inform - Internet Explorer out of support | Switch to Microsoft Edge
The current versions of NICE Inform (9.1 and 10) both support the latest version of Microsoft Edge which is the path forward when Internet Explorer is no longer supported. You need to be running Inform version 9.1 with the latest Update Pack. To use ...IE 11 End of Support & Guidance to Migration to Microsoft Edge for Red Box Quantify
Note: For instructions on how to configure Microsoft Edge for IE Compatibility Mode, see this document link. Product Bulletin In August 2020, Microsoft gave 12 months’ notice that Internet Explorer (IE) 11 would no longer be supported by Microsoft ...Red Box Quantify - Software Temporary License Expired / Recorder Not Licensed
Why Licensing Has Become Invalidated There are multiple reasons why a license would break. Doing any of the following makes the software think that the server has been cloned without permission. If the license breaks, we must sign the license ...The process mediaserver has malfunctioned on recorder...
Alert Code: 10 The process mediaserver has malfunctioned on recorder. Secondary systems may temporarily behave unexpectedly. No data loss or user intervention is expected. Solution: This alert indicates that MediaWorks Plus (audio playback) ...